Terms of Use

Article 1. Introduction

These Terms of Use ("Terms") are a binding agreement between Tasskel, LLC, a North Carolina limited liability company ("Tasskel," "we," "us"), and anyone who accesses or uses the Tasskel Platform ("you," "User," "Customer," "Organization").

By accessing, registering for, or using any part of the Tasskel Platform, you agree to these Terms and all policies incorporated by reference. If you do not agree, do not use the Tasskel Platform.

Article 2. Definitions

2.1 Tasskel Platform

The websites, applications, APIs, software, and infrastructure that Tasskel owns or operates to deliver the Tasskel Services, including future versions and additions.

2.2 Tasskel Services

The features made available through the Platform, including CRM, e-commerce, estimates, invoicing, payment collection, scheduling, appointment booking, rewards and loyalty programs, customer support and ticketing, live chat, AI assistants and voice agents, AI marketing and content generation, websites and landing pages, domains and hosting, APIs, white-label services, integrations, mobile apps, messaging (email/SMS), e-signatures, reporting, file storage, team collaboration, workflow automation, and any successor products.

2.3 Future Services

Any new product, feature, or service Tasskel develops, acquires, or licenses after the Effective Date automatically becomes part of the Platform and is governed by these Terms, unless Tasskel states otherwise in writing.

2.4 Organization

The business or entity that registers for and controls a Tasskel account.

2.5 Authorized User

Anyone an Organization permits to access the Platform on its behalf (employees, contractors, agents, and similar representatives). The Organization is responsible for its Authorized Users' actions.

2.6 Customer Data

All information uploaded to, stored in, or generated through the Platform, including customer records, invoices, payment records, documents, media, communications, AI prompts and outputs, workflows, and analytics.

2.7 AI Services

Any AI, machine learning, automation, chatbot, voice assistant, or similar feature Tasskel provides directly or through third-party providers. AI Services can produce inaccurate or incomplete output. You are responsible for reviewing and approving any AI-generated content before you rely on it or send it to others.

2.8 Third-Party Services

Any software or platform not owned by Tasskel that integrates with the Platform (e.g., payment processors, domain registrars, accounting software). Integrating with a Third-Party Service does not create a partnership or endorsement.

Article 3. Acceptance, Eligibility & Reservation of Rights

3.1 Acceptance

By creating an account or using the Platform, you confirm that you have read and understood these Terms, agree to be bound by them, and have authority to accept them — including authority to bind your Organization, if applicable.

3.2 Eligibility

You represent that you have legal capacity to contract, that your account information is accurate and current, and that you will use the Platform lawfully and will not infringe the rights of others. Tasskel may refuse service, suspend, or terminate an account if it reasonably believes these representations are false.

3.3 Reservation of Rights

Tasskel owns all right, title, and interest in the Platform, the Services, and all related intellectual property. These Terms grant you a limited right to use the Platform — nothing more. Tasskel may modify, add to, or discontinue any part of the Platform at any time, with or without notice, except where law or a separate written agreement says otherwise.

Article 4. Account Registration & Verification

4.1 Registration

You must provide accurate, complete, and current information to register and must keep it up to date. Providing false or outdated information is a material breach of these Terms.

4.2 Business Information

Tasskel may require business details such as legal name, tax ID, address, authorized representative, payment information, and government-issued identification, and may verify any information you submit.

4.3 Identity Verification

Tasskel may verify your identity using government ID, business records, tax or banking verification, phone or email confirmation, or third-party identity providers. Failure to complete verification may delay, limit, or result in denial of service.

4.4 Ongoing Verification

Tasskel may request updated documentation at any time to comply with law, prevent fraud, satisfy payment-processor requirements, or investigate suspicious activity.

4.5 Minimum Age

The Platform is intended for business use by adults. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. Tasskel does not knowingly allow anyone under 13 to use the Platform or knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act (COPPA). If Tasskel learns that a child under 13 has provided personal information, it will delete that information.

Article 5. Organization Accounts, Users & Administrators

5.1 Ownership

A Tasskel account belongs to the Organization that registers it, not to any individual employee or administrator, unless otherwise agreed in writing.

5.2 Organization Responsibility

The Organization is responsible for every login, transaction, API call, integration, upload, communication, payment request, automation, and AI prompt or output associated with its account. Tasskel does not resolve internal ownership disputes; if multiple parties claim control of an account, Tasskel may suspend administrative access until it receives satisfactory proof of ownership (e.g., formation documents, a corporate resolution, or a court order), and is not liable for any resulting disruption.

5.3 Changes in Ownership

Organizations must promptly notify Tasskel of a merger, acquisition, bankruptcy, dissolution, sale of substantially all assets, or change in controlling ownership or administrators. Failure to notify Tasskel may result in temporary suspension while ownership is confirmed.

5.4 Authorized Users

Organizations may grant Platform access to employees, contractors, and other representatives, and are solely responsible for granting and revoking permissions, monitoring activity, and safeguarding credentials. Tasskel is not responsible for permissions an Organization grants. Organizations may remove an Authorized User at any time, which may immediately revoke that user's access, sessions, and API credentials. Tasskel may also remove any Authorized User who violates these Terms.

5.5 Administrators

Administrators may have broad authority over an account — inviting or removing users, changing permissions, issuing refunds, purchasing subscriptions, changing billing, exporting or deleting data, and configuring integrations and APIs. Actions taken by an Administrator legally bind the Organization. Organizations may appoint multiple Administrators, each with independent authority unless the Organization restricts it; Tasskel does not resolve conflicts between Administrators. Where Tasskel reasonably believes immediate action is necessary to protect the Platform or others, it may suspend administrative privileges, restrict functions, or require additional verification without prior notice, to the extent permitted by law.

Article 6. Account Credentials

You are responsible for keeping your username, password, API keys, tokens, and other credentials confidential, and for all activity that occurs under valid credentials. Do not share credentials except as your Organization expressly authorizes. Notify Tasskel promptly of any suspected unauthorized access.

Article 7. Fees, Billing & Payment

7.1 Fees

Fees for paid Services are set out at signup, in your order form, or on the applicable pricing page. Tasskel may change fees for future billing periods by giving at least 30 days' notice. Continued use after a fee change takes effect means you accept the new fee.

7.2 Billing & Auto-Renewal

Subscriptions renew automatically for the same term unless you cancel before the renewal date. You authorize Tasskel and its payment processors to charge your payment method for all fees, taxes, and applicable transaction costs.

7.3 Late or Failed Payment

If a payment fails or an invoice is unpaid, Tasskel may suspend or limit your access to paid Services after notice, and may charge interest on overdue amounts at the maximum rate allowed by law.

7.4 Refunds

Except as required by law or expressly stated in an order form, fees are non-refundable, including for partial billing periods or unused Services.

7.5 Taxes

Fees do not include taxes. You are responsible for all applicable sales, use, VAT, or similar taxes, other than taxes on Tasskel's net income.

7.6 Third-Party Payment Services

Tasskel provides software integrations and may act as an independent sales agent, referral partner, reseller, or merchant-services agent for certain third-party payment-service providers. Tasskel is not a bank, acquiring bank, payment facilitator, payment processor, payment gateway, card network, money transmitter, or financial institution.

Payment transactions initiated through the Tasskel Platform are provided, authorized, processed, transmitted, settled, and otherwise handled by independent third-party providers. Depending on the services selected by Customer, these providers may include payment gateways and payment-service providers such as NMI, Stripe, and PayPal, acquiring banks, sponsor banks, card networks, and backend processors such as TSYS and First Data/Fiserv.

Tasskel may facilitate Customer's application for payment services, transmit application information at Customer's direction, integrate the Platform with a selected provider, provide technical support, and receive referral, reseller, residual, or other compensation from a provider. These activities do not make Tasskel the provider of the underlying payment services.

7.7 No Possession or Control of Funds

Tasskel does not receive, hold, possess, custody, control, transmit, settle, or take ownership of Customer funds or transaction proceeds. All settlement funds are transferred by the applicable payment processor, acquiring bank, payment-service provider, or other financial institution directly to or from the accounts designated under Customer's separate merchant-services agreement.

Tasskel does not maintain custodial accounts, settlement accounts, reserves, or stored-value balances on Customer's behalf. Displaying transaction or settlement information through the Platform does not mean Tasskel possesses or controls the underlying funds. Tasskel is not responsible for the timing, accuracy, availability, withholding, reversal, or completion of any settlement.

7.8 Separate Provider Agreements

Customer's use of payment services is governed by separate agreements between Customer and the applicable gateway, payment processor, acquiring bank, sponsor bank, payment-service provider, or other financial institution. Customer authorizes Tasskel to transmit information and instructions to applicable providers as reasonably necessary to establish, integrate, support, or maintain those services. Tasskel is not a party to the provider's agreement unless the applicable agreement expressly states otherwise.

If these Terms conflict with a provider's agreement concerning payment processing, underwriting, settlement, reserves, chargebacks, refunds, prohibited activities, or related financial services, the provider's agreement controls those payment-related matters.

7.9 Underwriting and Approval

All underwriting, identity verification, risk review, credit review, merchant approval, pricing approval, transaction monitoring, and ongoing eligibility decisions are made by the applicable payment processor, acquiring bank, sponsor bank, or payment-service provider. Tasskel may assist with collecting and transmitting an application, but Tasskel does not guarantee approval, continued processing, pricing, processing limits, settlement timing, or reserve requirements; does not make the final underwriting decision; and is not responsible for provider documentation requests, rejection, delayed approval, limitation, suspension, or termination.

Customer must provide accurate and complete information and cooperate with all lawful underwriting, know-your-customer, anti-money-laundering, sanctions, fraud-prevention, and risk-management requirements imposed by the applicable provider.

7.10 Holds, Reserves and Delayed Settlement

Only the applicable payment processor, acquiring bank, sponsor bank, or payment-service provider may establish or maintain a reserve, place a hold on funds, delay settlement, limit transaction volume, suspend processing, reverse transactions, or terminate payment services, subject to its agreement with Customer and applicable law.

Tasskel does not create, hold, control, release, debit, or manage reserves or settlement funds and cannot compel a provider to release funds, remove a reserve, approve a transaction, accelerate settlement, or restore a suspended or terminated merchant account. Questions or disputes concerning these matters must be directed to the responsible provider. Tasskel may provide reasonable administrative assistance but cannot guarantee the outcome.

7.11 No Authority to Debit Reserves or Settlement Funds

Tasskel has no authority to debit, offset, withdraw, freeze, or redirect Customer's reserves, settlement proceeds, merchant accounts, or bank accounts on behalf of a payment processor unless Customer has separately and expressly authorized a charge payable directly to Tasskel, such as a Tasskel subscription fee.

Any debit, setoff, reserve deduction, chargeback deduction, or withholding associated with payment processing is performed by the applicable payment provider under its separate agreement with Customer. Tasskel's right to charge for its own software or services does not give Tasskel control over Customer's payment-processing funds.

7.12 Refunds, Reversals and Chargebacks

Customer is solely responsible for its refund and cancellation policies and for determining whether a purchaser is entitled to a refund. Refunds must be initiated through the applicable provider or through an authorized Platform integration that transmits Customer's instruction to that provider. The provider — not Tasskel — executes the refund and controls its timing, approval, funding, and completion.

Customer is responsible for maintaining sufficient funds; responding to retrieval requests and chargebacks; supplying documentation; paying applicable chargeback, reversal, network, and provider fees; complying with card-network rules; and resolving disputes with its purchasers. Tasskel is not responsible for approving, funding, denying, delaying, or completing refunds, chargebacks, reversals, or disputed transactions.

7.13 PCI DSS Responsibilities

Customer is responsible for complying with the Payment Card Industry Data Security Standard and applicable card-network rules to the extent those requirements apply to Customer's business, systems, personnel, websites, equipment, and handling of cardholder data.

Tasskel intends for payment-card information to be collected and processed using hosted fields, tokenization, checkout pages, software-development kits, or other secure technology supplied by the applicable provider. Customer must not enter, upload, transmit, or store complete card numbers, card-verification codes, PINs, magnetic-stripe data, or other sensitive authentication data in ordinary Tasskel fields, notes, messages, files, CRM records, AI prompts, or support tickets.

Tasskel does not store complete payment-card numbers or sensitive authentication data on its own systems. Use of a hosted payment solution does not automatically eliminate Customer's PCI DSS obligations. Customer remains responsible for any applicable self-assessment questionnaire, security scan, attestation, training, or other requirement imposed by its provider.

7.14 Payment Information and Privacy Roles

Each payment gateway, payment processor, acquiring bank, payment-service provider, and card network may collect and process personal information under its own privacy notice, merchant agreement, regulatory obligations, and independent legal responsibilities.

For payment underwriting, fraud prevention, sanctions screening, transaction authorization, settlement, chargebacks, regulatory reporting, and legally required recordkeeping, the applicable provider may act as an independent controller, business, or equivalent regulated entity rather than as Tasskel's processor or subprocessor.

Tasskel processes account, integration, support, and limited transaction information as described in its Privacy Policy and applicable Data Processing Addendum. Tasskel will not characterize a payment provider as its subprocessor where that provider independently determines the purposes and means of processing. Customer is responsible for giving required privacy notices to purchasers and establishing a lawful basis for providing their information to applicable providers.

7.15 Availability by Jurisdiction

Payment services are available only in jurisdictions supported by the applicable provider and remain subject to provider approval, applicable law, card-network rules, banking requirements, sanctions restrictions, supported currencies, business type, and transaction risk.

Tasskel does not guarantee that any payment service, gateway, processor, payment method, currency, pricing plan, or settlement feature will be available in every country, state, province, territory, or industry. Customers may not use payment features where they or the selected provider lack required authorization, registration, or licensing.

7.16 No Financial Advice or Payment Guarantee

Information displayed through Tasskel concerning payment services, rates, settlement, chargebacks, reserves, or provider availability is provided for administrative and informational purposes and is not banking, financial, legal, tax, compliance, or underwriting advice. Tasskel does not guarantee transaction authorization, funding, settlement, approval, recovery, fraud prevention, chargeback outcomes, or uninterrupted availability of any third-party payment service.

Article 8. Term, Suspension & Termination

8.1 Term

These Terms remain in effect while you maintain an account or otherwise use the Platform.

8.2 Termination by You

You may cancel your account at any time through account settings or by written notice. Cancellation does not entitle you to a refund of prepaid fees except as Section 7.4 provides.

8.3 Suspension or Termination by Tasskel

Tasskel may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure for Tasskel or others, fail to pay amounts owed, or if required by law or a payment processor.

8.4 Effect of Termination

On termination, your right to use the Platform ends immediately. Tasskel may delete Customer Data after a reasonable retention period (typically 30 days) following termination, except where law requires longer retention. You are responsible for exporting any data you want to keep before your account closes.

8.5 Survival

Provisions that by their nature should survive termination — including fees owed, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution — survive.

Article 9. Acceptable Use & Restricted Businesses

9.1 Restricted & Prohibited Businesses

You may not use the Platform, including its payment collection, invoicing, or e-commerce features, in connection with any business or activity that involves:

• illegal goods, services, or activities under applicable federal, state, or local law;
• firearms, ammunition, explosives, or other weapons where prohibited or unlicensed;
• illegal drugs, controlled substances, or drug paraphernalia;
• gambling, sports betting, or games of chance, unless you hold all required licenses and operate only where legal;
• multi-level marketing, pyramid schemes, or other deceptive sales structures;
• adult content, sexually explicit material, or escort services;
• the sale of counterfeit goods or infringing merchandise;
• unlicensed money transmission, cryptocurrency exchange, or debt collection; or
• any activity that violates the rules of Tasskel's payment processor or banking partners.

Tasskel may suspend or terminate access immediately, without notice, if it reasonably believes an account is being used for a restricted or prohibited business.

9.2 Prohibited Conduct

You agree not to use the Platform to:

• violate any law or regulation, including data protection, telemarketing, and anti-spam laws (e.g., TCPA, CAN-SPAM, CTIA guidelines) when sending SMS or email;
• send unsolicited messages to recipients who have not consented to receive them;
• attempt to gain unauthorized access to the Platform or other accounts (see Article 10 for malicious code and bot restrictions);
• reverse-engineer, decompile, or attempt to extract source code from the Platform, except where law permits;
• resell or white-label the Platform without a separate written agreement authorizing it;
• upload content that is unlawful, infringing, defamatory, or that violates a third party's rights;
• use the Platform to build a competing product; or
• interfere with the Platform's security, availability, or integrity.

You are solely responsible for obtaining all consents required to contact your customers through the Platform, including under telemarketing and messaging laws.

Article 10. Platform Security; Malicious Code, Bots & Unauthorized Testing

10.1 No Malicious Code

You must not upload, introduce, or transmit to the Platform any virus, worm, trojan horse, ransomware, spyware, keylogger, backdoor, or other malicious or harmful code, and must not use the Platform to store, distribute, or launch such code against any other system.

10.2 No Unauthorized Bots or Automated Access

You must not use bots, scrapers, crawlers, or other automated means to access the Platform, extract data, create accounts, or interact with other users, except through Tasskel's published APIs and in accordance with any applicable rate limits and API terms. You must not use automated means to circumvent CAPTCHAs, rate limits, authentication, or other access controls.

10.3 No Unauthorized Security Testing

You must not conduct penetration testing, vulnerability scanning, load testing, or other security testing against the Platform without Tasskel's prior written authorization specifying scope and timing. Unauthorized testing will be treated as an attempted security breach.

10.4 Denial-of-Service & Interference

You must not undertake or facilitate any denial-of-service attack, or otherwise take any action that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of it.

10.5 Responsible Disclosure

If you discover a security vulnerability in the Platform, report it promptly to Tasskel through its designated security contact rather than exploiting, publicly disclosing, or testing it further. Good-faith vulnerability reports made through that channel, and consistent with any published responsible-disclosure policy, will not be treated as a violation of Sections 10.1–10.4.

10.6 Immediate Suspension

Tasskel may immediately suspend or terminate, without prior notice, any account it reasonably believes is introducing malicious code, operating unauthorized bots, or otherwise compromising the security or availability of the Platform, and may report such conduct to law enforcement and affected third parties.

Article 11. Intellectual Property & Data License

11.1 License to You

Subject to these Terms, Tasskel grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes during your subscription term.

11.2 License to Tasskel

You retain ownership of your Customer Data. You grant Tasskel a license to host, copy, transmit, and process Customer Data solely to provide, maintain, secure, and improve the Services, and, where you have not opted out, to develop and improve Tasskel's AI features using de-identified or aggregated data.

11.3 Feedback

If you give Tasskel suggestions or feedback about the Platform, Tasskel may use it without restriction or compensation to you.

11.4 Trademarks

"Tasskel" and all related names, logos, and marks are the property of Tasskel, LLC. You may not use them without Tasskel's prior written consent, except as necessary to identify that you are a customer.

Article 12. Copyright Complaints (DMCA)

12.1 Notice of Infringement

Tasskel respects intellectual property rights and responds to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA). If you believe content hosted on the Platform (including a customer website or landing page) infringes your copyright, send a written notice to Tasskel's designated copyright agent identifying the copyrighted work, the allegedly infringing material and its location, and your contact information, along with a statement of good-faith belief and a statement of accuracy made under penalty of perjury.

12.2 Counter-Notification

A user whose content is removed in response to a DMCA notice may submit a counter-notification meeting the requirements of the DMCA. Tasskel may restore the content unless the complaining party initiates legal action within the time period the DMCA specifies.

12.3 Repeat Infringers

Tasskel may terminate the accounts of users who are repeat infringers.

Article 13. AI Services

13.1 Nature of AI Output

AI Services generate output based on patterns in data and can be inaccurate, incomplete, or biased. AI output is not professional, legal, medical, or financial advice.

13.2 Your Responsibility

You are responsible for reviewing and approving AI-generated content before relying on it, sending it to a customer, or using it to make a business decision. Tasskel is not liable for actions you take based on AI output.

13.3 Third-Party AI Providers

Some AI Services may be powered by third-party AI providers. Prompts and related data may be transmitted to those providers to generate a response, subject to Tasskel's Privacy Policy.

13.4 No High-Risk Use

AI Services are not designed or intended for use in making decisions about credit, employment, housing, healthcare treatment, insurance eligibility, or other matters with legal or similarly significant effects on an individual, and must not be used for those purposes without independent human review and your own compliance assessment.

Article 14. Third-Party Services

The Platform may integrate with Third-Party Services, including payment processors, domain registrars, and accounting platforms. Your use of a Third-Party Service is subject to that provider's own terms. Tasskel does not control and is not responsible for Third-Party Services, and integration does not create a partnership, agency, or endorsement.

Article 15. Data Privacy & Security

15.1 Privacy Policy

Tasskel's collection and use of personal data is described in its Privacy Policy, which is incorporated into these Terms by reference.

15.2 Security

Tasskel maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data. No system is perfectly secure, and Tasskel cannot guarantee that unauthorized access, loss, or disclosure will never occur.

15.3 Breach Notification

If Tasskel becomes aware of a security incident affecting your Customer Data, Tasskel will notify you without undue delay as required by applicable law.

15.4 Your Data Obligations

If your Customer Data includes personal data of your own customers, you are responsible for having a lawful basis to collect and share it with Tasskel, and for complying with applicable privacy laws toward your customers.

15.5 No Health Information (HIPAA)

The Platform is not designed or certified to store or process protected health information ("PHI") as defined under the Health Insurance Portability and Accountability Act ("HIPAA"). Unless Tasskel and your Organization have executed a separate Business Associate Agreement, you must not upload, transmit, or store PHI on the Platform. You are solely responsible for any PHI you submit without an executed Business Associate Agreement in place.

15.6 State Privacy Law Addenda

Where required by the California Consumer Privacy Act, as amended, or similar state privacy laws, Tasskel will make available a data processing addendum describing the categories of personal information processed and the purposes of processing.

15.7 Data Processing Addendum

To the extent Tasskel processes Personal Data, Personal Information, or an equivalent category of regulated information on Customer's behalf, the Tasskel Data Processing Addendum ("DPA") is incorporated into these Terms. The DPA addresses the parties' respective roles, processing instructions, confidentiality, security, subprocessors, individual-rights assistance, breach notification, audits, deletion or return, and international data transfers. If the DPA conflicts with these Terms regarding processing of Customer Personal Data, the DPA controls to the extent of that conflict.

15.8 Canada

Where Canadian privacy law applies, the parties will comply with the Personal Information Protection and Electronic Documents Act ("PIPEDA") and any applicable substantially similar or supplemental provincial privacy laws, including the private-sector privacy laws of Alberta, British Columbia, and Québec, as amended or replaced.

Customer is responsible for identifying and documenting the purposes for which it collects Personal Information; providing required notices; obtaining valid and meaningful consent where consent is required; limiting collection, use, disclosure, and retention; maintaining accurate information; and responding to access, correction, withdrawal-of-consent, and complaint requests. Tasskel will process Customer Personal Information for the purposes described in the Agreement, the DPA, Customer's documented instructions, and applicable law.

Each party will designate an individual responsible for privacy compliance where required. Tasskel will provide reasonable assistance with Canadian individual-rights requests and confidentiality incidents involving Customer Personal Information. Each party remains responsible for its own statutory breach assessment, reporting, notification, and recordkeeping obligations.

Where Québec law applies, Customer is responsible for completing any legally required privacy impact assessment before communicating Personal Information outside Québec or deploying technology involving Personal Information, and for providing notices regarding profiling, identification, location technology, or decisions based exclusively on automated processing when required. Tasskel will provide reasonably available information necessary to support Customer's assessment. Nothing in these Terms limits a right or remedy that cannot lawfully be waived under Canadian or provincial law.

15.9 European Economic Area, United Kingdom and Switzerland

Where European Data Protection Law applies, including the GDPR, UK GDPR, or Swiss Federal Act on Data Protection, Customer is the Controller or a Processor acting for another Controller, and Tasskel is the Processor with respect to Customer Personal Data, except where Tasskel independently determines the purposes and means of processing as described in its Privacy Policy.

Tasskel will process Customer Personal Data only on documented instructions, ensure authorized personnel are bound by confidentiality, implement appropriate technical and organizational safeguards, impose appropriate obligations on subprocessors, assist with Data Subject requests and required impact assessments, notify Customer of a Personal Data Breach without undue delay, and delete or return Customer Personal Data as provided in the DPA, unless retention is required by law.

Customer is responsible for establishing a lawful basis for processing; providing transparent notices; obtaining consent where required; honoring access, rectification, erasure, restriction, portability, objection, and applicable automated-decision rights; and determining whether its use of the Services requires a data protection impact assessment, representative, or data protection officer.

15.10 International Data Transfers

If Customer Personal Data protected by European Data Protection Law is transferred to a country that has not been recognized as providing an adequate level of protection, the transfer provisions in the DPA apply, including the European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum, and applicable Swiss modifications. The parties will cooperate with legally required transfer impact assessments and supplementary safeguards.

Canadian Personal Information may be processed outside the province or Canada by Tasskel or an authorized provider and may be accessible to courts, law-enforcement bodies, or governmental authorities under the laws of the jurisdiction where it is processed. Tasskel will identify material processing locations and providers as described in its Privacy Policy, DPA, or subprocessor disclosures.

15.11 Regional Privacy Rights

Individuals may have rights concerning their Personal Data or Personal Information under applicable law. Where Tasskel acts as Customer's Processor or service provider, Customer is primarily responsible for receiving and responding to requests, and Tasskel will provide reasonable assistance as required by the DPA. Where Tasskel acts as an independent Controller or business, individuals may submit requests through the method identified in Tasskel's Privacy Policy.

Tasskel will not discriminate unlawfully against an individual for exercising an applicable privacy right. Rights may be limited by lawful exceptions involving security, fraud prevention, legal claims, regulatory obligations, records retention, or the rights of others.

15.12 Order of Precedence and Mandatory Law

For privacy and data-protection matters, the following order applies to the extent of a conflict: mandatory applicable law; applicable Standard Contractual Clauses or UK Addendum; the DPA; an executed order form; these Terms; and incorporated policies. No choice-of-law, venue, arbitration, warranty disclaimer, liability limitation, or other provision of these Terms waives a privacy, data-protection, or consumer right that applicable law prohibits the parties from waiving.

Article 16. Confidentiality

Each party agrees to protect the other's non-public business, technical, and financial information with the same degree of care it uses for its own confidential information, and not less than reasonable care, and to use it only to fulfill obligations under these Terms. This obligation does not apply to information that is public, independently developed, or required to be disclosed by law.

Article 17. Electronic Communications & Signatures

You agree that Tasskel may communicate with you electronically, including by email, SMS, and in-app notice, and that such communications satisfy any legal requirement that they be in writing. Where the Platform offers electronic signature features, you agree that an electronic signature, click-through acceptance, or other electronic indication of assent has the same legal effect as a handwritten signature, to the extent permitted under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), applicable U.S. state law, Canadian federal and provincial electronic-commerce laws, Regulation (EU) No 910/2014 (eIDAS), and applicable UK law. Nothing in these Terms represents that every signature created through the Platform is an advanced or qualified electronic signature.

Article 18. Export Control & Sanctions

The Platform may be subject to U.S. export control and economic sanctions laws. You represent that you are not located in, or a resident or national of, any country subject to a U.S. government embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties. You agree not to use the Platform in violation of any export control or sanctions law.

Article 19. Beta & Preview Features

Tasskel may make features available on a beta, preview, or early-access basis. These features are provided "as is," without warranty of any kind, may be changed or discontinued at any time without notice, and may be less reliable than generally available Services. Article 21 (Disclaimer of Warranties) and Article 22 (Limitation of Liability) apply with full force to beta and preview features.

Article 20. Publicity

Tasskel may identify you by name and logo as a Tasskel customer in marketing materials, customer lists, and its website. You may opt out of this by written notice to Tasskel.

Article 21. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, TASSKEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TASSKEL DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE.

Article 22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TASSKEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE PLATFORM. TASSKEL'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TASSKEL IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY EVEN IF A REMEDY FAILS ITS ESSENTIAL PURPOSE.

Article 23. Indemnification

You agree to defend, indemnify, and hold Tasskel and its officers, employees, and agents harmless from any claim, loss, or expense (including reasonable attorneys' fees) arising from: (a) your use of the Platform in violation of these Terms; (b) your Customer Data or content; (c) your violation of law or a third party's rights; or (d) your Authorized Users' actions.

Article 24. Dispute Resolution; Arbitration

24.1 Informal Resolution

Before filing a claim, you agree to contact Tasskel to try to resolve the dispute informally.

24.2 Binding Arbitration

Any dispute that cannot be resolved informally will be settled by binding arbitration administered under the rules of a recognized arbitration provider, on an individual basis, rather than in court, except that either party may bring an individual claim in small-claims court.

24.3 Class Action Waiver

You and Tasskel agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

24.4 Opt-Out

You may opt out of this arbitration provision by sending written notice to Tasskel within 30 days of first accepting these Terms.

24.5 Mandatory Rights and Regional Exceptions

This Article applies only to the extent permitted by applicable law. It does not require arbitration or waive collective, representative, court-access, regulatory-complaint, or other rights that cannot legally be waived. In particular, mandatory consumer protections applicable in Canada, including Québec, the EEA, the United Kingdom, Switzerland, or any U.S. jurisdiction remain unaffected. Nothing prevents a Data Subject from lodging a complaint with a competent privacy or data-protection authority.

Article 25. Governing Law & Venue

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. Subject to Article 24, exclusive venue for disputes not subject to arbitration lies in the state courts located in Madison County, North Carolina, or the applicable federal court having jurisdiction over Madison County. This choice of law and venue does not deprive a person of mandatory consumer, employment, privacy, or data-protection rights applicable in that person's jurisdiction, including rights under Canadian provincial law, the GDPR, UK GDPR, or Swiss law.

Article 26. General Provisions

26.1 Entire Agreement

These Terms, together with any incorporated policies and order forms, are the entire agreement between you and Tasskel regarding the Platform, and supersede any prior agreements on the same subject.

26.2 Changes to These Terms

Tasskel may update these Terms from time to time. Tasskel will provide notice of material changes (for example, by email or an in-app notice). Continued use of the Platform after changes take effect constitutes acceptance.

26.3 Assignment

You may not assign these Terms without Tasskel's prior written consent. Tasskel may assign these Terms in connection with a merger, acquisition, or sale of assets.

26.4 Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or utility outages, or acts of government.

26.5 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

26.6 No Waiver

Tasskel's failure to enforce a provision is not a waiver of its right to do so later.

26.7 Notices

Tasskel may provide notices to you via the email address or in-app messaging associated with your account. You may send legal notices to Tasskel at the address designated on tasskel.com.

26.8 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Tasskel.

26.9 Non-Solicitation

During your subscription term and for twelve (12) months after, you agree not to directly solicit for hire any Tasskel employee who was involved in providing Services to you, without Tasskel's written consent.

26.10 Government End Users

If you are a U.S. federal, state, or local government entity, your use of the Platform is subject to any additional terms required by applicable procurement regulations, and the Platform is provided as a "commercial item" with only the rights expressly granted in these Terms.

26.11 Accessibility

Tasskel is committed to making the Platform accessible to users with disabilities and welcomes feedback on accessibility barriers at the contact address on tasskel.com.